Frequently asked questions

Do I need an appointment to get an estimate?


Walk-ins are welcome, although it is best to call ahead so we can advise you of the process and possible wait time.




Do I have the choice to choose the auto body shop that I want to go to for my auto body repairs?


It’s YOUR CAR – YOUR CHOICE! Yes, you ALWAYS have the right to choose the auto body repair shop that you prefer.




When is my deductible due?


Your deductible will be paid to the auto body shop when your repairs are completed.




What if damage is found during the repair that is not on the original estimate?


This is very common. The body shop will contact the insurance company and obtain authorization to pay for all supplemental damages.




Do you warranty your work?


Our collision repairs come with a limited lifetime warranty.




My frame is bent. Does that mean my vehicle can't be fixed?


No. Frame damage is common and modern equipment and repair techniques allow collision repair shops to properly repair even badly damaged frames. This, of course, will depend greatly on the expertise of the technician performing the repairs and the equipment used.





© 2017 Grimes Paint & Body 11804 N. Profit Row Forney, Texas 75126